Return & Cancellation Policy

All artwork is eligible for return within seven (7) days of receipt, except for customized artwork.  You will be informed at the time of your purchase if an item is not returnable.

We try to do everything possible for our clients to be pleased with their purchases and our service.  However, should a situation arise in which you are not fully satisfied with your purchase and/or an alternative solution cannot be met, we will gladly refund your money, less 3% restocking fee of the items retail price. 

All fees associated with a return such as Shipping, Packaging, Taxes and Exchanges are the responsibility of the party returning such item(s). 

If the return is due to a defective product or through error on our part, we will cover the associated fees for the return.

As we hope that each and every purchase of our products is done with complete satisfaction, we highly recommend that information pertaining to the product you wish to purchase is fully obtained beforehand.

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Refunds 

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of the artist receiving your return, provided it has arrived safely.  You will be credited for the price of the artwork, minus shipping costs and if applicable, 3% restocking fee.  If the product has been returned due to a defective product or error on our part, the above fees will not apply.

WE CANNOT ACCEPT ITEMS THAT HAVE BEEN DAMAGED, ALTERED OR WORN.

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If an email has been provided, you will receive an email when the artist receives your return. 

Artwork Damaged In Transit

If your package appears damaged, please call us immediately so that arrangements can be made to have it picked up and inspected.  Please retain all of the original packaging materials.

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Cancellations 

Any order that is not a special order or customer order can be cancelled prior to the artist shipping the work.  Please contact us by email to cancel an order.  You can expect a refund in the same form of payment originally used for the purchase within 7 to 14 business days.

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To acquire further information, request for an exchange, a refund, or to cancel your order, please contact us by email at danielshoregallery@gmail.com.